Terms & Conditions
All pieces are sent First Class and Signed For. Higher value items are sent insured with Special Delivery. Prices are shown below.
Bracket 1: £3
Bracket 2: £7
Bracket 3: £10
When you have chosen your design we ask for a 50% deposit of the total cost in advance. The remainder of the bill is payable prior to delivery or upon delivery. Once you commit to going ahead with your commission your 50% deposit is non-refundable. This is because we buy the materials and certain processes which cannot be used for anything else. The initial design and first and second carvings are included in the initial quote - further carvings will add additional charges.
Additional wax carvings from £100, +£100 for CAD. +£100 for additional moulds, +£80 for silver moulds.
Our bespoke service normally takes approximately 4-6 weeks unless otherwise specified at the design stage. Waiting times may be longer during busy periods or holiday periods. If you request any design changes along the way this may also add to the waiting time.
We will resize your rings free of charge if they do not fit first time. We can provide advice and assistance about fitting where necessary, including advice on sizing if the piece is being made as a surprise gift (or for a proposal!).
All pieces remain the property of Ibex Gold Ltd until paid for in full. We do not offer refunds for commissioned pieces, unless they are damaged or faulty and these faults are not possible to rectify.
We reserve the right to photograph finished pieces for marketing purposes prior to delivery, however we will always be mindful of discretion and dates of weddings, etc, so please advise us if you need us to keep photos hidden until a set date.
We do not collect and store your data through this website. Any contact information you give us will not be shared to any third parties and you have the right for us to remove you from future contact lists. Contact information will be used only when we need to be in touch with you regarding an order and only with your consent.